Job Description

Kitchen

Le chef de cuisine (Kepala dapur)

• ·         Overseeing the kitchen as a whole

• ·         Develop menu

• ·         Make a list of purchases for kitchen utensils

• ·         Responsible for all subordinates (service hours)

• ·         Oversee the storage of materials, wash, etc..

Le sous Chef (Wakil Kepala)

• ·         Responsible for the kitchen when the head is absent, and also the sous chef in charge will accelerate all the work in the kitchen.

Lechef de Partie (Kepala Bagian)

• ·         Responsible for the part that is in the kitchen

Le commis chef (wakil kepala bagian)

• ·         Assist the head part in carrying out work or act as chief when the chief was off and prevented.

L’Apprentie (Juru masak pemula)

• ·         Assisting in the kitchen operations and typically consist of trainee or entry-level employees

 

List of Position for Finance Department

I .EXECUTIVE LEVEL:

financial

Controller:

I I .MANAGER L EVEL [A]:

Hotel Chief Accountant:  Purchasing Manager:

II I. MANAGER LEVEL [B]:

Cost Controller: Account Supervisor:

I V .SUPERVISOR LE VEL:

General Cashier: Account Payable:

V .CREW LEVEL:

receiver /  torekeeper:

 FINANCE DEPARTMENT 

 JOB DESCRIPTIONS FINANCIAL CONTROLLER (Continue)

Provide financial consultancy service to Hotel Management for developing promotions to increase revenues or to adopt cost cutting measures to decrease expenses. Ensure the safeguarding of hotel’s assets in the interests of Owner and General Manager for providing continuous and efficient service to the guest. Ensure that the F & B Control section provides timely and accurate reports to Management review and support the plans of the F & B Manager to control costs and improve revenues. Prepare annual salary increases for graded employees for approval by appropriate decision makers to compensate these employees on a timely basis. Ensure that the Purchasing section in thoroughly familiar with the market and obtain best possible bids on purchases to control or lower operating expenses. Ensure that all required coverage of all insurances policies of the hotel are in effect as well as all necessary licenses is renewed according to the Vietnam law and BinhThuan government regulations. Responsible for reviewing and approving of legal contracts and attending to a lllegal matters in the hotel operations Ensure maintaining of in-house back office computer system in optimum operating condition.

 

FINANCE DEPARTMENT 

To verify daily banking from duplicate of bank receipt to the General Cashier reports. Check the Daily General Cashier Report. Follow up, on delays in realizing deposit, and return checks, to carry out monthly reconciliation of all hotel bank accounts. To maintain general ledger, starting from posting, adjusting, and printing and also to maintain the adequate of accounting records based on Vietnamese Accounting Standard (VAS) To reconcile by monthly all Currents Assets of Balance Sheet

 JOB DESCRIPTIONS HOTEL CHIEF ACCOUNTANT (Continue)

Carry out the function of collecting city ledger accounts with the assistance of Account Receivable. Carry out the function of Financial Controller when he is out the hotel area. Represent of Financial Controller for government when he/she is no time to visit. To lead an accounting meeting when the Financial Controller not able to come for attending accounting department meeting To maintain a General Ledger as per instruction of the management, based on the guidance had given to. Posting into the HOTEL COMPUTERIZE System by daily basis, all Front Office function and Income Auditing To print Daily Report as per instruction, and filed into the proper place in sequence date and month and to store into the safe place for tax audit purpose. To prepare monthly tax report i.e., Value Added Tax Monthly Tax Return, Personal Income Tax Return, and Letter Tax Payment for Added Tax, and Personal Income Tax. Also Corporate Income Tax

JOB DESCRIPTIONS PURCHASING MANAGER (Continue)

Comply with Your Hotel’s Name policies and procedures. Performs any other duties as assigned by the hotel’s management

 

Front office

Front office manager

Duties and responsibilities:

1.      Participate in the selection of the front office employee selection

2.      Overseeing the work load in the front office

3.      Evaluate the performance of officers working the front office

4.      Maintaining working relationships and communication with other departments conducive at the hotel

5.      maintain control of the master key

6.      make the front office department budget

7.      Regular meetings are scheduled with staff or front office personnel

8.      deal with problems and complaints from guests with courtesy and quick response

9.      assign the task and prepare a weekly work schedule

1.  make effective decisions about policy and the determination of room reservations

Assistant front office manager

Duties and responsibilities :

1.      conduct training for employees new front office

2.      monitor the guest account, payment and authorization checks and procedures for special credit

3.      review the reservation for today and preparing room occupancy forecasts

Receptionist

Duties and responsibilities :

1.      carry out registration for guests and allocate rooms according to demand

2.      guests check out process according to the procedure

3.      working with housekeeping in her room up-date status and track room status differences

4.      ensure that all guests have been registered and is served by efficient and hospitality

5.      understanding the location of rooms, rooms are available and the price

Front office Cashier

Duties and responsibilities :

1.      full responsibility for money received in a shift

2.      operate the equipment posts in the front office

3.      financial completing guests check in and check out

4.      post a guest loads into account

5.      handle paid out

Housekeeping

Executive Housekeeper

The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures the company mission statement, “Friendliness and Cleanliness”. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

Assistant Executive Housekeeper

The Assistant Executive Housekeeper supports the Executive Housekeeper in all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter-department communications, and staff scheduling. The Assistant Executive will promote an atmosphere that insures the company mission statement, “Friendliness and Cleanliness”. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

Continental Breakfast Attendant

The Continental Breakfast Attendant is responsible for setting up the daily complimentary continental breakfast, ensuring that the breakfast items are well stocked, and cleaning up after breakfast. This position requires multi-tasking abilities and ability to effectively communicate with guests regarding breakfast offerings and basic hotel information. A valid Food Handler's permit is required.

House person

The House person is responsible for maintaining the cleanliness and appearance of the hotel and providing customers with quality service in a timely and friendly manner. Responsibilities vary but may include: cleaning and maintaining the appearance of the public areas of the hotel, deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, restocking housekeeping stations, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed.

Room Attendant

Room Attendants are responsible for the cleanliness of guest rooms, hallways, and public areas in the hotel. Responsibilities include: servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies. This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form, and the ability to bend, lift, and be standing or walking all day. 

Human Resources Department

I.       Director

II.    Compensation analysis

·         Job evaluation

·         Safety board

·         Merid admin

·         Attendant incentive

III. Risk management

·         Property insurance

·         General liability

·         Profesional liability

·         Emergency procedure

·         Safety program

IV. Employee relations

·         Client consultations

·         Grivance procedure

·         Unemployment comp

V.    Benefits Administration

·         Flex benefits

·         Worker’s comp

·         LTD

·         Open Enrollment

VI. Training

·         Training partnership

·         Course procedure

·         Work force commit

·         Program development

VII.                      Staffing

·         Job postings

·         Applicant sourcing

·         Summer employment

·         Job fairs

·         Applicant screening

Strategic Planning and Operational Planning

All About Strategic Planning

Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people.

In order to determine where it is going, the organization needs to know exactly where it stands, then determine where it wants to go and how it will get there. The resulting document is called the "strategic plan."

While strategic planning may be used to effectively plot a company's longer-term direction, one cannot use it to reliably forecast how the market will evolve and what issues will surface in the immediate future. Therefore, strategic innovation and tinkering with the "strategic plan" have to be a cornerstone strategy for an organization to survive the turbulent business climate.

Simply put, strategic planning determines where an organization is going over the next year or more, how it's going to get there and how it'll know if it got there or not. The focus of a strategic plan is usually on the entire organization, while the focus of a business plan is usually on a particular product, service or program. There are a variety of perspectives, models and approaches used in strategic planning. The way that a strategic plan is developed depends on the nature of the organization's leadership, culture of the organization, complexity of the organization's environment, size of the organization and expertise of planners.

Operational Planning

What is operational planning?

Well-implemented strategic planning provides the vision, direction and goals for the organization, but operational planning translates that strategy into the everyday execution tactics of the business that will ultimately produce the outcomes defined by the strategy. Simply stated, operational planning is the conversion of strategic goals into managed execution.

An operational planning is a subset of strategic work plan. It describes short-term ways of achieving milestones and explains how, or what portion of, a strategic plan will be put into operation during a given operational period, in the case of commercial application, a fiscal year or another given budgetary term. An operational plan is the basis for, and justification of an annual operating budget request. Therefore, a five-year strategic plan would need five(5) operational plans funded by five operating budgets.

Operational plans should establish the activities and budgets for each part of the organization for the next 1 – 3 years. They link the strategic plan with the activities the organization will deliver and the resources required to deliver them.

An operational plan draws directly from agency and program strategic plans to describe agency and program missions and goals, program objectives, and program activities.

The critical role operational planning plays in strategy execution

Corporate strategy can be thought of as a message packet that must be passed through the organization, understood by all and acted upon in orchestration.  If the message is garbled, ambiguous or not communicated well, the intent will be lost in translation and operational execution will become misaligned with the corporate strategic goals.

Superior operational planning requires proactive and innovative thinking to enact strategy within the operational layer of the business. Operational planning must produce the plan outcomes while managing constraints on time, money and resources.

How to motivate of your staff?

I will explain how techniques to handle employees have low motivation at work :

First,

Instruction for come to work on time.

Second,

calling him for know what cause have low motivation to work.

Third,

Carry out to guidance counseling by periodically.

Fourth,

evaluation process and results in daily work

Fifth,

keep on giving motivation and support while holding learn by doing at work for see progress the employee.

The fifth way of dealing with this employee may be useful when later in the industry.

Study causes about first line manager, middle manager and top manager

Study causes about first line manager

Managers who manage the work of non-managerial employees and usually involved directly or indirectly in activities to produce goods or services to its customers. 

for example, a supervisor at a restaurant served a schedule of his employees, when they go to work, when they are off work, and he held a briefing in the morning.

Study causes about middle manager

Managers who occupy positions between levels of bottom and top levels, which manages the work of the first-line managers.

for example, mutual help and solve problems when there are complaints from guests, as well as maintaining quality of work its employees by providing guidance on how to handle guests, so it can happen that an active collaboration with employees and first line managers to solve existing problems everyday.

Study causes about top manager

Managers who are at the highest level within the structure, which is responsible for decisions affecting the entire setting goals and working plan for the organization. Top managers who also engage with other companies and governments.

for example, the biggest responsibility lies on top managers. The failure of a business is not with the employees, but located on the top leadership as having the greatest authority are top managers. Therefore, if top managers do not have the expertise and leadership, then the authority available to him is a boomerang.